FAQs & Troubleshooting
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287 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 3Where is the USB port on the machine?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Paper Jam
- 7The printer status is Offline or Paused.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 10Cannot print after a Windows 10 update (June 2020)
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 14Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21How do I factory reset the network settings?
- 22What is the BRAdmin Professional software used for?
- 23How do I load envelopes into my machine?
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25I can print but cannot scan via network. (For Windows)
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Install PaperPort™ 12SE / 14SE onto Windows 10.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Delete print jobs from the print queue.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33What is Brother iPrint&Scan?
- 34How to identify your Operating System (OS).
- 35The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 36Discover the MAC address of the Brother network card
- 37Can I print from or scan to Android™ Smartphone?
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Change the printer driver settings (Windows/macOS)
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41One or more of my colors are not printing (blank). What can I do?
- 42When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 43When I print, the pages are smudged with ink. What should I do?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45What driver package format is supported by my Linux distribution?
- 46Large characters are printed incorrectly. (Linux)
- 47To install the printer driver easily using a tool. (Linux)
- 48"Offline" appears on the Status Monitor.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows