FAQs & Troubleshooting
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210 Results
- 1How do I load envelopes into my machine?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Can I print from or scan to Android™ Smartphone?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Replace Ink
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Can I use AirPrint with my Brother machine?
- 9The printer status is Offline or Paused.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13I cannot make borderless prints.
- 14How to identify your Operating System (OS).
- 15I cannot print from my computer via USB.
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18Paper Jam
- 19Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Configure and use the Scan Key Tool (Linux)
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 26When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 27When I print, the pages are smudged with ink. What should I do?
- 28Where is the USB port on the machine?
- 29Improve poor print quality.
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31Open the Status Monitor
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33How do I know which side up my photo paper should be in the tray?
- 34My machine does regular cleaning cycles in the night. How can I correct this?
- 35The ink cartridges run out very quickly. Is there any reason for that?
- 36I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 37The keys on the control panel do not respond.
- 38The LCD displays an error code (number). What does it mean?
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40Scan using XSane or GIMP (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44All print jobs are aborted and nothing is printed. (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47Pre-Required Procedures (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Install PaperPort™ 12SE / 14SE onto Windows 10.
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.