FAQs & Troubleshooting
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DCP-165C
210 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Print using only the black ink cartridge when the Color cartridges have run out.
4.
Can I print from or scan to Android™ Smartphone?
5.
Scan and save a document in PDF format (Scan to File)
6.
How to identify your Operating System (OS).
7.
What driver package format is supported by my Linux distribution?
8.
How do I know which side up my photo paper should be in the tray?
9.
I cannot save a file downloaded from the Brother support website (For Windows)
10.
I cannot find some option in the Printing preferences. (For Windows)
11.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
12.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
13.
Download a file from the "Downloads" section and save it to Windows 8 computer.
14.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
15.
Change the printer driver settings (Windows/macOS)
16.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
17.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
18.
How do I load envelopes into my machine?
19.
Delete print jobs from the print queue.
20.
Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
21.
Is my Brother machine compatible with Windows Vista?
22.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
23.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
24.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
25.
Locate files scanned with ControlCenter2 (For Macintosh)
26.
Locate files scanned with ControlCenter3 (For Windows)
27.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
28.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
29.
I still receive the error message "Paper Jam" after I removed the jammed paper.
30.
Scan multiple pages into one file instead of each scan being saved as a separate file.