FAQs & Troubleshooting
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184 Results
- 1I cannot print using a HSe cassette.
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3How to insert a tape cassette
- 4I cannot establish a connection using Wireless Direct.
- 5P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 6Where can I find the IP addresses of my computer and the printer?
- 7I cannot connect my machine to the wireless network.
- 8Where can I download the latest P-touch Editor for Mac?
- 9Installing the software
- 10The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 11How do I connect my printer via Wi-Fi®?
- 12When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 13What Android™ mobile application can I use?
- 14How do I transfer label templates with P-touch Transfer Express?
- 15How do I clean / maintain my printer?
- 16Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 17(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18Where can I find the printer's network settings, such as IP address?
- 19Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 22What iOS mobile application can I use?
- 23Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 24How do I reset network setting?
- 25How to delete the registry information and files related to the printer driver
- 26How to identify your Operating System (OS) for Windows or Mac
- 27How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 28The tape does not cut well.
- 29I cannot print using FLe tape and get an error message.
- 30Can my printer use TZ/TZe tapes?
- 31How to create serialized tubes / labels
- 32The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 33Where can I find my Brother printer's serial number?
- 34I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 35Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 36How to charge the rechargeable Li-ion battery
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38When printing from an application, the application's "Collate" setting does not work correctly.
- 39Can I create a label with time&date? (iPrint&Label)
- 40What is the compatible barcode protocol? (iPrint&Label)
- 41How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 44Can I register a program to the printer?
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 47How can I create a barcode label? (iPrint&Label)
- 48Using the Communication Settings (for Windows)
- 49Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 50What is P-touch Library?