FAQs & Troubleshooting
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PT-D800W
183 Results
1.
When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
2.
I cannot establish a connection using Wireless Direct.
3.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
4.
I cannot print using FLe tape and get an error message.
5.
I cannot print using a HSe cassette.
6.
Installing the software
7.
Where can I find the IP addresses of my computer and the printer?
8.
Where can I download the latest P-touch Editor for Mac?
9.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
10.
How do I connect my printer via Wi-Fi®?
11.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
12.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
13.
Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
14.
I cannot connect my machine to the wireless network.
15.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
16.
Where can I download Brother iPrint&Label? (iPrint&Label)
17.
Where can I find my Brother printer's serial number?
18.
Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
19.
How do I transfer label templates with P-touch Transfer Express?
20.
How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
21.
I cannot save a file downloaded from the Brother support website (For Windows)
22.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
23.
How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
24.
How to insert a tape cassette
25.
When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
26.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
27.
Where can I find the printer's network settings, such as IP address?
28.
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
29.
How to identify your Operating System (OS) for Windows or Mac
30.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)