FAQs & Troubleshooting
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108 Results
- 1My Brother machine could not be found over the network when I installed drivers on my computer.
- 2How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4Can not scan a long document.
- 5Replace Pick up roller
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8Replace Reverse Roller
- 9Duplex (two-sided) scan
- 10Enable the Brother machine's network interface.
- 11What is Brother iPrint&Scan?
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 14The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 15Unable to Scan XX
- 16What is the default password for my Brother machine?
- 17The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 18The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21"Multifeed detection" or "Multifeed Detection Error"
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 24Reset the Scheduled maintenance counter
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 27Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Document Jam
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33Reset the network settings to the factory default.
- 34Check the firmware version.
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 38Your Scanner Cannot Be Detected on the Network During Installation
- 39The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 40The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42Scan error due to length, reduce length
- 43Configuring frequently-used scan settings on your Brother machine.
- 44Configuring frequently-used scan settings on your computer.
- 45What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 46How to identify your Operating System (OS).
- 47What is Brother Web Connect?
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Discover the MAC address of the Brother network card
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)