FAQs & Troubleshooting
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108 Results
1.
My Brother machine could not be found over the network when I installed drivers on my computer.
2.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
3.
How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
4.
Can not scan a long document.
5.
Replace Pick up roller
6.
Duplex (two-sided) scan
7.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
8.
What is the default password for my Brother machine?
9.
Enable the Brother machine's network interface.
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
12.
Reset the Scheduled maintenance counter
13.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
14.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
15.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
16.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
17.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
18.
Replace Reverse Roller
19.
I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
20.
What is Brother iPrint&Scan?
21.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
22.
Unable to Scan XX
23.
Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
24.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
25.
Wireless setup is requesting a WPS PIN to complete the setup
26.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
27.
The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
28.
Scan error due to length, reduce length
29.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
30.
I cannot save a file downloaded from the Brother support website (For Windows)