FAQs & Troubleshooting
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88 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Load Documents
- 7Can not scan a long document.
- 8The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 9Replace Reverse Roller
- 10Scan and save a document in PDF format for Windows (Scan to File)
- 11The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13"Multifeed detection" or "Multifeed Detection Error"
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15Document Jam
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 18Replace Pick up roller
- 19Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 20When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 21Duplex (two-sided) scan
- 22How to identify your Operating System (OS).
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 25Your Scanner Cannot Be Detected on the Network During Installation
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Reset the Scheduled maintenance counter
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Enable or disable the Brother machine's USB interface.
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 34Unusable Device
- 35Clean the scanner
- 36What is the default password for my Brother machine?
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38The scan result of thick documents is enlarged or its bottom part is cut off.
- 39Scan error due to length, reduce length
- 40Configuring frequently-used scan settings on your computer.
- 41How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Check your machine's IP Address or Node Name
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 46Install BRAdmin Professional 3
- 47Update the Driver or Firmware for your Brother machine
- 48A gray line or margin appears on the side of the scanned document.
- 49Open the Control Panel (For Windows)
- 50Open the "Scanners and Cameras" and Properties.