FAQs & Troubleshooting
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91 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2Duplex (two-sided) scan
- 3"Multifeed detection" or "Multifeed Detection Error"
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Document Jam
- 6Scan and save a document in PDF format for Windows (Scan to File)
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8Configuring frequently-used scan settings on your computer.
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10What is Brother iPrint&Scan?
- 11Replace Pick up roller
- 12Can I print from or scan to Android™ Smartphone?
- 13Load Documents
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18Replace Reverse Roller
- 19The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 20Scan Unable
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Your Scanner Cannot Be Detected on the Network During Installation
- 23Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25(Video) Update the Driver or Firmware for your Brother machine
- 26Reset the Scheduled maintenance counter
- 27I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 28The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 29Changing scan settings in ControlCenter.
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Can not scan a long document.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Clean the roller
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36My Brother machine is unresponsive.
- 37What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 38I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 39"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 40Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Unusable Device
- 43Card Jam
- 44My scanned image is missing.
- 45Open the "Scanners and Cameras" and Properties.
- 46Discover the MAC address of the Brother network card.
- 47Check your machine's IP Address or Node Name
- 48Clean the scanner
- 49The scanning speed is slow when scanning from my machine. (Windows)
- 50Where can I download Brother iPrint&Scan application for Mac?