FAQs & Troubleshooting
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109 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 6Configuring frequently-used scan settings on your Brother machine.
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8"Multifeed detection" or "Multifeed Detection Error"
- 9Replace Pick up roller
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Configuring frequently-used scan settings on your computer.
- 15Enable the Brother machine's network interface.
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Load Documents
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Unusable Device
- 20Your Scanner Cannot Be Detected on the Network During Installation
- 21Document Jam
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24What is the default password for my Brother machine?
- 25(Video) Update the Driver or Firmware for your Brother machine
- 26Can not scan a long document.
- 27Can I print from or scan to Android™ Smartphone?
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 30Update the Driver or Firmware for your Brother machine
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32Enable or disable the Brother machine's USB interface.
- 33The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35What is Brother Web Connect?
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Paper suitable for scanning
- 40Uninstall the Brother Software and Drivers (Windows)
- 41A gray line or margin appears on the side of the scanned document.
- 42Card Jam
- 43Uninstall the drivers. (macOS 10.14 - macOS 12)
- 44Wireless LAN Error Codes
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46Scan and save documents to the Android™ mobile devices using my Brother machine.
- 47Replace Reverse Roller
- 48How to identify your Operating System (OS).
- 49Unable to Scan XX
- 50If You Cannot Complete the Wireless Network Setup Configuration