FAQs & Troubleshooting
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101 Results
- 1Can not scan a long document.
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3Replace Pad
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5What is Brother iPrint&Scan?
- 6Configuring frequently-used scan settings on your computer.
- 7My Brother machine doesn't feed a card for scanning.
- 8The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 9Replace Roller
- 10"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 11Plastic Card Jam
- 12Server Time Out (Scan to FTP)
- 13TWAIN errors appear when starting to scan. (Macintosh)
- 14USB Flash Drive is Full (Scan to USB)
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16How to identify your Operating System (OS).
- 17Delete a network scanner entry. (Linux)
- 18I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 19The scanned image is skewed.
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21USB Hub Not Supported (Scan to USB) or Other Error
- 22Clean the Pick-up Roller
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 26Sending Error (Scan to FTP)
- 27Rename the File (Scan to USB)
- 28OCR does not work.
- 29The scan speed is too slow.
- 30I cannot start ControlCenter.
- 31Authenticate Error (Scan to FTP)
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Can I print from or scan to Android™ Smartphone?
- 35Replace Parts
- 36Cover is Open
- 37Document Jam
- 38Install Presto!® BizCard® onto Windows 10.
- 39Windows 10 Support Information
- 40USB Access Error
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42Reset the network settings to the factory default.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 48Check the firmware version.
- 49Cannot start Remote Setup.
- 50Colors in the scanned image are dark.
