FAQs & Troubleshooting
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122 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from a Windows PC or Mac
- 3Installing the software
- 4Uninstalling the printer drivers (Linux®)
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7How do I turn the printer off?
- 8Using the Printer Setting Tool (for Mac)
- 9How do I transfer templates to the printer?
- 10What iOS mobile application can I use?
- 11Printing is not possible. (USB connection)
- 12Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 13Using the Communication Settings (for Windows)
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15How do I transfer label templates with P-touch Transfer Express?
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18The print quality is poor, and the image is too light or dark.
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20Where can I find my Brother printer's serial number?
- 21I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 22The Wi-Fi® connection takes time.
- 23What Android™ mobile application can I use?
- 24How to install the rechargeable Li-ion battery (optional)
- 25How to connect to an AC power outlet (optional)
- 26How to connect to a DC power outlet (optional)
- 27How to insert paper
- 28Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 29I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 30P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 31I cannot connect my printer to a Windows 11 computer via USB.
- 32Printing from an Android™ device
- 33This printer is not detected when establishing a Wi-Fi® connection.
- 34Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 35The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 36How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 37Installing a CA certificate
- 38(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39Using the Printer Setting Tool (for Windows)
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41Using the Device Settings (for Windows)
- 42How to identify your Operating System (OS) for Windows or Mac
- 43When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 44How to charge the rechargeable Li-ion battery
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47How to delete the registry information and files related to the printer driver
- 48I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 50How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)