FAQs & Troubleshooting
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342 Results
- 1Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Replace Ink
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6What is the "Station ID" and how do I set it?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8(Video) Load plain Letter/A4 paper
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12The scanner cover support has come off. (With Video Instructions)
- 13(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 14(Video) Load envelopes
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Install Starter Ink
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Store a Speed Dial number from my Brother machine's Caller ID History.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Paper Jam
- 21Load envelopes
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Install the ink cartridges
- 24Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 25Confirm that a FAX I sent was received correctly.
- 26Document Jam
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Enable the Brother machine's network interface.
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30Can I print from or scan to Android™ Smartphone?
- 31My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33What driver package format is supported by my Linux distribution?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Protect your Brother machine against unauthorised access over the network
- 36(Video) Connect the telephone line and power cord
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 39After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42Preview the faxes I receive before I print them.
- 43Discover the MAC address of the Brother network card
- 44How do I know which side up my photo paper should be in the tray?
- 45Cover is Open
- 46One or more of my colors are not printing (blank).
- 47Reduce the size of a received fax to fit the size of the paper in the Brother machine.
- 48Connect the telephone line and power cord
- 49Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 50Add your Brother machine with AirPrint (macOS)