FAQs & Troubleshooting
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- 1Check the Print Alignment from Your Brother Machine
- 2Check the Print Quality
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Load A4/Letter paper
- 5(Video) Install Ink Cartridges
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Telephone Line Interference/VoIP.
- 10Load envelopes
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Install Starter Ink
- 14Print as a Poster (Windows®)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Brother iPrint&Scan cannot find my Brother machine (macOS)
- 17Change Memory Receive Options
- 18Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Use voice mail on the same line as my Brother machine.
- 21Forward a fax to another fax machine when my machine has a mechanical problem.
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23What driver package format is supported by my Linux distribution?
- 24(Video) Connect telephone line and power cords
- 25Paper Jam
- 26Replace Ink
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31(Video) Load an Envelope (Manual Feed Slot)
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34The printer status is Offline or Paused.
- 35My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37One or more of my colors are not printing (blank).
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 39Install the starter ink cartridges
- 40Correct the Paper Feed to Clear Vertical Lines
- 41Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Document Jam
- 45Turn Off Memory Receive
- 46Loading paper in the manual feed slot.
- 47Cannot Detect
- 48Transfer faxes to the PC when my machine has a mechanical issue.
- 49(Video) Unpack your Brother machine
- 50Change the printer driver settings (Windows/macOS)