FAQs & Troubleshooting
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MFC-J690DW
291 Results
1.
Check the Print Alignment from Your Brother Machine
2.
Check the Print Quality
3.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
4.
The printer status is Offline or Paused.
5.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
6.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
7.
Brother iPrint&Scan cannot find my Brother machine (macOS)
8.
What is Brother iPrint&Scan?
9.
I cannot print using my Brother machine on a wireless network (Mac)
10.
Load Documents on the Scanner Glass
11.
Reduce Printing Noise
12.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
13.
Telephone Line Interference/VoIP.
14.
Change the Print Setting Options When Having Printing Problems
15.
(Video) Load A4/Letter paper
16.
Turn Off Memory Receive
17.
Where is the USB/Ethernet port on the machine?
18.
Confirm that a FAX I sent was received correctly.
19.
(Video) Set up your Brother machine
20.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
21.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
22.
Load Documents in the Automatic Document Feeder (ADF)
23.
Setup a Brother machine on a wireless (Wi-Fi) network.
24.
My Brother machine could not be found over the network when I installed drivers on my computer.
25.
Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
26.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
27.
Load photo paper
28.
The edge of glossy paper is smudged.
29.
What is Distinctive Ring and how do I program it?
30.
Set up your Brother machine on a wireless network.