FAQs & Troubleshooting
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391 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5How do I adjust my Brother machine's tray use for copying and faxing?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7One or more of my colors are not printing (blank).
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Can I use voice mail on the same line as my Brother machine?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12How do I load paper?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14What is Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 17Ink Low
- 18No Paper Fed
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Document Jam
- 21When I print, the pages are smudged with ink.
- 22Paper Jam
- 23How do I load envelopes into my machine?
- 24How do I load paper in paper tray#2?
- 25The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 26Improve poor print quality.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34Can I print from or scan to Android™ Smartphone?
- 35How do I know which side up my photo paper should be in the tray?
- 36Unable to Print XX
- 37The printer status is Offline or Paused.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39I cannot send a fax using PC-FAX (Windows 10)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41How to identify your Operating System (OS).
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43Delete numbers stored in my Brother machine's Caller ID History.
- 44Unable to Scan AX
- 45Ink Absorber Full
- 46I am sharing my Brother machine. I can print but cannot scan.
- 47Can third party ink be used to refill the ink cartridges?
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50Print the Network Configuration List