FAQs & Troubleshooting
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141 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 5Document Jam
- 6Printer Jam or Paper Jam
- 7Install Starter Ink
- 8Cannot Print XX or Print Unable XX
- 9The printer status is Offline or Paused.
- 10Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 11Telephone Line Interference/VoIP.
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Replace Ink
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17Export an address book and import it to another machine
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Cannot Detect Ink Volume
- 20Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22Check the Print Quality
- 23Sleep
- 24Protect your Brother machine against unauthorised access over the network
- 25Delete print jobs from the print queue.
- 26One or more of my colors are not printing (blank).
- 27What is the recommended paper?
- 28What is the default password for my Brother machine?
- 29Install the Brother Mobile Connect application (for mobile device)
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34Check the Print Alignment from Your Brother Machine
- 35Ink Low
- 36Cannot Detect
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39Change the Print Options to Improve Your Print Results
- 40How to identify your Operating System (OS).
- 41What is the default password for my BRAdmin or Web Based Management?
- 42Improve poor print quality.
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44(Video) Print a long paper
- 45I cannot print on a wireless (Wi-Fi) network (Mac)
- 46Load Documents in the Automatic Document Feeder (ADF)
- 47Access Web Based Management
- 48Clean the Print Head from Your Brother Machine
- 49Paper Size Mismatch
- 50Cover is Open