FAQs & Troubleshooting
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374 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I print from or scan to Android™ Smartphone?
- 9Paper Jam
- 10How do I load envelopes into my machine?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13How do I load paper?
- 14Combine multiple scanned documents into a single file with PaperPort™
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 17Connect your Brother machine to your mobile device via a wireless router or access point.
- 18Can I use voice mail on the same line as my Brother machine?
- 19Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 20Change the number of times my Brother machine rings before it answers.
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Enable the Brother machine's network interface.
- 26Unable to Scan AX
- 27Unable to Print 7X
- 28Low Temperature
- 29Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Store a Speed Dial number from my Brother machine's Caller ID History.
- 32How do I know which side up my photo paper should be in the tray?
- 33No Paper Fed
- 34Scan a document into PaperPort™ using the TWAIN driver
- 35Document Jam
- 36I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 37High Temperature
- 38Configure a cover page for PC-FAX.
- 39Printer Locked
- 40Can I restrict access to certain operations on my Brother machine?
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 46Replace Ink
- 47What is Brother iPrint&Scan?
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Out of Fax Memory
- 50Unable to Print XX