FAQs & Troubleshooting
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- 1Make copies using my Brother machine.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7Can I print from or scan to Android™ Smartphone?
- 8Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 9Paper Jam
- 10Load envelopes into my machine
- 11I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 12What is Brother iPrint&Scan?
- 13Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Ink Low
- 16How do I load paper?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21Scan from the Brother iPrint&Scan application using Windows Phone.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 26Ink Absorber Full
- 27How do I know which side up my photo paper should be in the tray?
- 28One or more of my colors are not printing (blank).
- 29Replace Ink
- 30Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 31Important points you need to confirm before configuring your Brother machine for a wireless network.
- 32Print the WLAN report
- 33Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot send a fax using PC-FAX (Windows 10)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 38What is AirPrint?
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Delete numbers stored in my Brother machine's Caller ID History.
- 42High Temperature
- 43My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 46Out of Memory
- 47What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina