FAQs & Troubleshooting
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390 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Replace Drum
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Replace WT Box
- 12Jam Rear
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14Jam MP Tray
- 15Can I print from or scan to Android™ Smartphone?
- 16I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18Curled or wavy
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 21Poor fixing
- 22Jam Duplex
- 23Replace Toner
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27The printer status is Offline or Paused.
- 28Replace Belt
- 29Jam Tray 1 / Jam Tray 2
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31Reset the network settings to the factory default (video instructions).
- 32Reset the network settings to the factory default (video instructions available)
- 33Completely blank or some colors are missing.
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 37No Tray
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Replace Parts
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 45Color misregistration
- 46Jam Inside
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Can I print from and scan to iPhone, iPod touch and iPad?