FAQs & Troubleshooting
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108 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2Using the CommTool (for Windows)
- 3How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5The printing position of small label is incorrect.
- 6How do I reset Wi-Fi® setting?
- 7How to load the Media
- 8How to execute the printer configuration (Self-test) to debug
- 9How to connect the printer to your computer
- 10The label is skipped when printing.
- 11Memory full error occurred.
- 12The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 13How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 14When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 15Where can I find the printer's network settings, such as IP address?
- 16I cannot install the Windows driver.
- 17How to install the Windows driver via Wi-Fi®/ wired network
- 18The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 19How to skip the AUTO.BAS program only one time by directly operating the printer
- 20How to add a new stock from the Seagull driver
- 21How to load the Ribbon
- 22How to transfer the print programs or templates using FBPL commands
- 23The time on the printer is incorrect.
- 24How to change the printer code page
- 25Printing is not possible.
- 26I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 27How to adjust the cut position (For Windows)
- 28BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 29How to install the Windows driver via Wi-Fi®/ wired network
- 30How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 31How to open the Devices and Printers window
- 32I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 33How do I uninstall the printer driver?
- 34Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 35The label wraps around the platen roller when using the cutter.
- 36My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 37When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 38The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 39How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 40How to update firmware to all printers on the same subnet at the same time
- 41What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 42The print quality is poor.
- 43The printed label is wrinkled.
- 44(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45How to clean the Platen Roller
- 46The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 47When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 48(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 49Printing the printer configuration (Self-test)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)