FAQs & Troubleshooting
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122 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Replace the Toner Cartridge
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Replace the Waste Toner Box
- 6Paper is Jammed in the Back of the Machine
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9What is the default password for my Brother machine?
- 10Cannot print after a Windows 10 update (June 2020)
- 11Paper is Jammed Inside the Machine
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15I cannot print full-page photos or images using Email Print.
- 16Toner Low
- 17The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 18Add your Brother machine with AirPrint (macOS)
- 19Enable the Brother machine's network interface.
- 20Tray 2 Error / Tray 3 Error / Tray 4 Error
- 21The printer status is Offline or Paused.
- 22What is the default password for my BRAdmin or Web Based Management?
- 23I cannot print using my Brother machine on a wired network (Windows/macOS)
- 24Set up your Brother machine on a wireless network (Windows/macOS)
- 25Access Web Based Management
- 26Protect your Brother machine against unauthorised access over the network
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 29Print the Network Configuration Report
- 30Paper is Jammed in the 2-sided Tray
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Delete print jobs from the print queue.
- 33Change the printer driver settings (Windows)
- 34Toner Error
- 35Cannot Detect
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37Reset the Network Settings to the Factory Settings
- 38I get a TS error when trying to print on a wireless network.
- 39Use Universal Print (Windows)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 42Install the Brother Mobile Connect application (for mobile device)
- 43Open the Status Monitor (Windows)
- 44Too Many Trays
- 45Adjust color settings by using the custom setting in the printer driver (Windows only)
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47Correct the Color Printing
- 48The color of your printouts is not what you expected
- 49My Brother machine has no power.
- 50Cooling Down