FAQs & Troubleshooting
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182 Results
- 1Unable to Scan AX
- 2Replace Ink
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Paper Jam
- 5Cannot Detect
- 6Load paper in the paper tray
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9What driver package format is supported by my Linux distribution?
- 10Cover is Open
- 11Improve poor print quality.
- 12Install Starter Ink
- 13After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 14Wrong Paper Size
- 15Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 16Can I print from or scan to Android™ Smartphone?
- 17Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 18No Paper Fed
- 19The scanner cover support has come off. (With Video Instructions)
- 20One or more of my colors are not printing (blank).
- 21Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23How to identify your Operating System (OS).
- 24Where is the USB port on the machine?
- 25Ink Absorber Full
- 26Change the printer driver settings (Windows/macOS)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Unable to Print 3X
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Unable to Print 5X
- 31How do I know which side up my photo paper should be in the tray?
- 32When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36Load envelopes
- 37Wrong Ink Color
- 38Unable to Print 7X
- 39Low Temperature
- 40The printer status is Offline or Paused.
- 41Ink Low
- 42Can third party ink be used to refill the ink cartridges?
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Delete print jobs from the print queue.
- 45Cannot Detect Ink Volume
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48Out of Memory
- 49"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 50I cannot save a file downloaded from the Brother support website (For Windows)