FAQs & Troubleshooting
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130 Results
- 1Replace Drum
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 4Replace Toner
- 5Jam Inside
- 6Cartridge Error
- 7Jam Tray
- 8Turn the Toner Save mode on or off
- 9Can I print from or scan to Android™ Smartphone?
- 10The printer status is Offline or Paused.
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12No Paper
- 13What driver package format is supported by my Linux distribution?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16No Toner
- 17Cover is Open
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Delete print jobs from the print queue.
- 21Print Unable or Print Unable XX
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24How to identify your Operating System (OS).
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26What is the recommended paper?
- 27Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Drum End Soon
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Wrong Paper Type
- 33"Offline" appears on the Status Monitor.
- 34Unable to Scan / Scan Unable
- 35Toner Low
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 40Change the printer driver settings (Windows/macOS)
- 41No Drum
- 42TONER ENDED
- 43Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 44Drum !
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46What is Toner Continue Mode?
- 47Scan and save a document in PDF format for Windows (Scan to File)
- 48Clean the Drum Unit.
- 49I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 50Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)