FAQs & Troubleshooting
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184 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3I cannot establish a connection using Wireless Direct.
- 4Installing the software
- 5Where can I download the latest P-touch Editor for Mac?
- 6I cannot print using FLe tape and get an error message.
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 9Where can I find the IP addresses of my computer and the printer?
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 12I cannot connect my machine to the wireless network.
- 13What Android™ mobile application can I use?
- 14When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16How do I transfer label templates with P-touch Transfer Express?
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19How do I connect my printer via Wi-Fi®?
- 20How to insert a tape cassette
- 21How to identify your Operating System (OS) for Windows or Mac
- 22I cannot print after updating the firmware or font data.
- 23How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 24What is P-touch Library?
- 25How to install the rechargeable Li-ion battery (optional)
- 26P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 27Where can I find the printer's network settings, such as IP address?
- 28How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 29How do I print multiple lines and how many lines can I print?
- 30The tape does not cut well.
- 31How to create serialized tubes / labels
- 32How can I create a barcode label? (iPrint&Label)
- 33Attaching the Keyboard LCD Unit
- 34What iOS mobile application can I use?
- 35Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 36Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 37Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 38The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 39How to charge the rechargeable Li-ion battery
- 40How do I reset network setting?
- 41(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 42Poor print quality when printing on narrow labels. (iPrint&Label)
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44Power Supply
- 45Using the Printer Setting Tool (for Mac)
- 46How to delete the registry information and files related to the printer driver
- 47(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 48How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 49When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 50How to open the Devices and Printers window