FAQs & Troubleshooting
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110 Results
- 1My Brother machine could not be found over the network when I installed drivers on my computer.
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Your Scanner Cannot Be Detected on the Network During Installation
- 4Duplex (two-sided) scan
- 5The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 6Configuring frequently-used scan settings on your Brother machine.
- 7Configuring frequently-used scan settings on your computer.
- 8(Video) Update the Driver or Firmware for your Brother machine
- 9Replace Pick up roller
- 10Scan error due to length, reduce length
- 11What is Brother iPrint&Scan?
- 12The LCD displays an error code when I use Web icon (Brother Web Connect).
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Out of Memory
- 15Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 20How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 23If You Want to Check that Your Network Devices are Working Correctly
- 24Reset the Scheduled maintenance counter
- 25Enable the Brother machine's network interface.
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Can not scan a long document.
- 30"Multifeed detection" or "Multifeed Detection Error"
- 31Replace Reverse Roller
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 33Document Jam
- 34Reset the network settings to the factory default.
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 37How to identify your Operating System (OS).
- 38What is Brother Web Connect?
- 39Set up your Brother machine on a wireless network.
- 40The scan result of thick documents is enlarged or its bottom part is cut off.
- 41When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Wireless LAN Error Codes
- 44Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Changing scan settings in ControlCenter.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 49Paper suitable for scanning
- 50Can I print from or scan to Android™ Smartphone?