FAQs & Troubleshooting
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151 Results
- 51Is there any way to view how much ink is remaining?
- 52How do I clear the "Awaiting Redial" message?
- 53What does "COMM.ERROR" on the LCD display mean?
- 54What is Multi-Function Link Pro Suite?
- 55When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 56I'm unable to access the memory (media) card in the media slot. What can I do?
- 57I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 58Cannot print after a Windows 10 update (June 2020)
- 59The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 60How to identify your Operating System (OS).
- 61The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 62A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 63Do I need a telephone line to send and receive faxes with my Brother machine?
- 64I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 65The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 66I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 67My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 68I can receive a fax, but cannot receive a telephone call.
- 69My machine does regular cleaning cycles in the night. How can I correct this?
- 70Why doesn't my Brother machine have a dial tone?
- 71I cannot scan via USB. (Mac OS X)
- 72I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 73I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 74Can I print using only the black ink cartridge when the Color cartridges have run out?
- 75How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 76Scan a document from the Windows Vista Photo Gallery
- 77When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 78How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 79I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 80When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 81I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 82How do I clear a Machine Error 41, ME41 from the display?
- 83Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 84Scan a document in Mac OS X 10.7.
- 85Scan a document in Mac OS X 10.6.
- 86Scan a document in Windows 8 and Windows 10.
- 87Scan a document from a Windows Vista application
- 88Scan a document from a Windows XP application
- 89I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 90I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 91Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 92I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 93Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 94The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 95Clear the paper jam or printer jam.
- 96How can I clear the "INK EMPTY" message?
- 97Can I print a report that will show a listing of faxes I sent and received?
- 98How do I print the received faxes that are stored in memory? (Fax Storage)
- 99I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 100How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?