FAQs & Troubleshooting
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151 Results
- 51I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 52How can I re-install the drivers?
- 53What does "COMM.ERROR" on the LCD display mean?
- 54I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 55Cannot print after a Windows 10 update (June 2020)
- 56Windows 10 Support Information
- 57How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 58How to identify your Operating System (OS).
- 59The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 60I cannot print from my computer via USB.
- 61Change the printer driver settings (Windows/macOS)
- 62I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 63Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 64Can I print using only the black ink cartridge when the Color cartridges have run out?
- 65When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 66Scan a document from a Windows Vista application
- 67Scan a document from a Windows XP application
- 68Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 69Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 70What is Distinctive Ring and how do I program it?
- 71Is there any way to view how much ink is remaining?
- 72I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 73When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 74I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 75Why can't I print when an ink cartridge is empty?
- 76Install the built-in drivers (For Windows 8 and Windows 10)
- 77My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 78I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 79In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 80How do I clear a Machine Error 41, ME41 from the display?
- 81Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 82Scan a document in Mac OS X 10.7.
- 83Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 84I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 85Clear the paper jam or printer jam.
- 86Can I print a report that will show a listing of faxes I sent and received?
- 87How do I print the received faxes that are stored in memory? (Fax Storage)
- 88I am experiencing problems sending a fax, what can I do?
- 89How do I program the date and time?
- 90How can I improve poor print quality?
- 91I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 92How do I clear the "Awaiting Redial" message?
- 93What is the "Station ID" and how do I set it?
- 94How can I configure Windows® XP to send faxes?
- 95When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 96I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 97Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 98I'm unable to access the memory (media) card in the media slot. What can I do?
- 99A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 100What is the Network Shared printing?