FAQs & Troubleshooting
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102 Results
- 1Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 2Where can I find my Brother printer's serial number?
- 3What is the default User ID and Password for BRAdmin Light or Professional?
- 4How do I uninstall the printer driver?
- 5How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 6Replacing the tape cassette
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8The tape, fabric ribbon or ink ribbon ran out during printing.
- 9Replacing the paper core holder
- 10Replacing the ink ribbon cassette
- 11Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13Printing has stopped.
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16How do I update the firmware?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18What is P-touch Library?
- 19What maintenance should be performed?
- 20Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 21Printing is not possible. (USB connection)
- 22How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 25How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27How to use P-touch Library
- 28The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 29When I try to import a contact in Outlook using P-touch Add-in, I get a message "The contact data cannot be imported."
- 30How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 31My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 32How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 33The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 34How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 37I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 38I want to cancel the current print job.
- 39How do I update P-touch Editor?
- 40The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 41I want to pause printing.
- 42Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 43Specifications of Tape and Fabric ribbon that can be printed with this printer
- 44The machine is not found on the network during installation.
- 45The tape or fabric ribbon is jammed./ The tape or fabric ribbon is incorrectly wound.
- 46The indicators show that a system error has occurred.
- 47How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 48What is BRAdmin Professional? (for Windows only)
- 49How to delete the registry information and files related to the printer driver
- 50How do I create a label using a template? (P-touch Editor 5.x for Windows)
