FAQs & Troubleshooting
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59 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The time on the printer is incorrect.
- 3Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 4Using the CommTool (for Windows)
- 5How to install the Roll Holder (PA-RH-002) (Optional)
- 6How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7How to update firmware to all printers on the same subnet at the same time
- 8The left or right side of the label is not printed correctly.
- 9How to check the battery life
- 10How to connect the printer to your computer (for Windows)
- 11How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 12How to get Bluetooth MAC Address with the CommTool (for Windows)
- 13How to install the Windows driver via Wi-Fi®/ wired network
- 14How to add a new stock from the Seagull driver
- 15I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 16How to change the speed and density in BarTender
- 17I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19How to install the Roll Spacer Set (Optional)
- 20How to change the printer code page
- 21How to update the firmware
- 22I cannot install the Windows driver.
- 23How to clean the Print Head
- 24How to clean the Platen Roller
- 25How to identify your Operating System (OS) for Windows or Mac
- 26How to install the Windows driver via Bluetooth®
- 27How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 28How to adjust the tear position in BarTender
- 29How to open the Devices and Printers window
- 30Will my printer automatically turn itself off?
- 31Printing is not possible.
- 32Enable or disable Bluetooth Low Energy (BLE)
- 33How to adjust the printout position
- 34How do I connect the printer and my mobile device via Bluetooth®?
- 35Printed barcodes cannot be read.
- 36How do I clean / maintain my printer?
- 37How can I connect the printer to my mobile device via Wi-Fi® ?
- 38How to execute the printer configuration (Self-test) to debug
- 39How to transfer the print programs or templates using FBPL commands
- 40How do I reset Wi-Fi® setting?
- 41BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 42Where can I find the printer's network settings, such as IP address?
- 43What do the indicator lights mean?
- 44The print quality is poor.
- 45I cannot print barcodes correctly using BarTender.
- 46I cannot print correctly using the Windows printer driver
- 47How to install Brother software on a computer not connected to the Internet
- 48The linerless roll is jammed inside the printer and not ejected correctly.
- 49I cannot print with ESC/POS commands or CPCL commands
- 50The printer does not start printing immediately