FAQs & Troubleshooting
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85 Results
- 1This printer is not detected when establishing a Bluetooth® connection.
- 2Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 3Where can I download the latest P-touch Editor for Mac?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6Installing a CA certificate
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10How to identify your Operating System (OS) for Windows or Mac
- 11Where can I find my Brother printer's serial number?
- 12What Android™ mobile application can I use?
- 13What iOS mobile application can I use?
- 14(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 15I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot connect my printer to a Windows 11 computer via USB.
- 17Uninstalling the printer driver (Linux®)
- 18The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 19I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 20How to open the Devices and Printers window
- 21The side margins are incorrect.
- 22How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 23Printing is not possible. (USB connection)
- 24How do I uninstall the printer driver?
- 25How to delete the registry information and files related to the printer driver
- 26The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 27I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 28When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 29Printing from an Android™ device
- 30How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 31How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 32How to charge the rechargeable Li-ion battery
- 33How do I transfer label templates with P-touch Transfer Express?
- 34I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 35Supported File Formats and how to print on Raspbian (Linux®)
- 36The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 37How do I clean the platen roller?
- 38(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 39How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 40The printer does not turn on, so I cannot print.
- 41Installing the CUPS wrapper/LPR printer driver (Linux®)
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43Information before downloading for Raspbian/Raspbian lite (Linux®)
- 44How to install Brother software on a computer not connected to the Internet
- 45There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 46How do I switch to and use the mass storage mode?
- 47I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 48How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 49How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 50(Video) I connected multiple printers of the same model to one computer but can only print from one of them.