FAQs & Troubleshooting
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79 Results
- 1Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 2What Android™ mobile application can I use?
- 3How to identify your Operating System (OS) for Windows or Mac
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9When printing from an application, the application's "Collate" setting does not work correctly.
- 10What is the JPEG printing and how can I use it?
- 11(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 12How to delete the registry information and files related to the printer driver
- 13What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15I cannot connect my printer to a Windows 11 computer via USB.
- 16Installing a CA certificate
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18How do I uninstall the printer driver?
- 19How to charge the rechargeable Li-ion battery
- 20Where can I download the latest P-touch Editor for Mac?
- 21Information before downloading for Raspbian/Raspbian lite (Linux®)
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 24I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Where can I find my Brother printer's serial number?
- 26Printing from an Android™ device
- 27How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 28The printer does not turn on, so I cannot print.
- 29How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30How to open the Devices and Printers window
- 31When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 32How to set up the printer
- 33What do the indicator lights mean?
- 34How do I connect the printer to my computer using a USB cable?
- 35How do I create and transfer templates? (for Mac)
- 36Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 37The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 38Supported File Formats and how to print on Raspbian (Linux®)
- 39How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 40There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 41The paper is jammed in the printer.
- 42How to insert paper
- 43What is the Label List? (P-touch Editor 5.x for Windows)
- 44How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 45Printing is not possible. (USB connection)
- 46I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 47Uninstalling the printer driver (Linux®)
- 48How to install Brother software on a computer not connected to the Internet
- 49The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 50How do I switch to and use the mass storage mode?