FAQs & Troubleshooting
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126 Results
- 106/25/2025What Android™ mobile application can I use?
- 206/25/2025What iOS mobile application can I use?
- 304/03/2025Can I directly operate my printer from a self-developed application software and print a label?
- 411/28/2024I cannot install the printer driver or print in Windows 11.
- 511/19/2024How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 610/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 709/27/2024Where can I find my Brother printer's serial number?
- 809/17/2024How do I uninstall the printer driver?
- 908/19/2024Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 1007/23/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 1105/30/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 1205/30/2024(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 1305/30/2024(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 1405/30/2024(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 1505/30/2024(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 1602/19/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 1711/29/2023How do I connect my printer via Wi-Fi®?
- 1811/28/2023How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 1910/18/2023How to open the Devices and Printers window
- 2010/18/2023The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 2110/18/2023How do I connect the printer to my computer using a USB cable?
- 2210/18/2023How to identify your Operating System (OS) for Windows or Mac
- 2310/18/2023Printing is not possible. (USB connection)
- 2410/11/2023Printing from a Windows PC or Mac
- 2510/11/2023Getting ready to use your printer.
- 2610/10/2023How do I print from a computer or mobile device?
- 2706/12/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 2806/12/2023How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 2906/12/2023How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 3006/12/2023Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 3106/12/2023The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 3206/12/2023Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 3306/12/2023How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 3406/12/2023I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 3506/12/2023The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 3606/12/2023Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 3706/12/2023What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 3806/12/2023What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 3906/12/2023How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 4006/12/2023How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 4106/12/2023How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 4206/12/2023What is the Label List? (P-touch Editor 5.x for Windows)
- 4306/12/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 4406/12/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 4506/12/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 4606/12/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 4706/02/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4812/05/2022Printing from an Android™ device
- 4912/05/2022What kinds of software are available for this printer?
- 5010/21/2022Using Web Based Management