FAQs & Troubleshooting
Latest |
122 Results
- 5104/19/2022Installing a CA certificate
- 5204/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5304/11/2022Install BRAdmin Professional 3
- 5403/31/2022The side margins are incorrect.
- 5503/31/2022How to delete the registry information and files related to the printer driver
- 5603/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 5703/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5812/15/2021I cannot connect my printer to a Windows 11 computer via USB.
- 5912/09/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 6012/09/2021Using the Printer Setting Tool (for Windows)
- 6112/09/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 6212/09/2021How do I transfer label templates with P-touch Transfer Express?
- 6310/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6406/25/2021Using the Communication Settings (for Windows)
- 6501/06/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 6612/24/2020Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 6711/26/2020How do I clean the platen roller?
- 6811/17/2020The printed image is out of alignment.
- 6910/15/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 7010/01/2020How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 7107/03/2020Installing the software
- 7207/02/2020How to install the rechargeable Li-ion battery (optional)
- 7306/23/2020How to connect to an AC power outlet (optional)
- 7405/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 7505/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7605/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 7704/06/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 7803/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 7912/09/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 8012/09/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 8112/09/2019Some of the print options in OpenOffice do not work. (Linux®)
- 8212/09/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 8310/21/2019Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 8410/21/2019When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 8510/16/2019Uninstalling the printer drivers (Linux®)
- 8610/16/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 8710/16/2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 8810/15/2019The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 8910/15/2019The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 9010/15/2019How to identify the printer's firmware version
- 9110/11/2019How do I transfer templates to the printer?
- 9210/09/2019What is the JPEG printing and how can I use it?
- 9310/08/2019Can I print out the printer settings?
- 9410/08/2019Using the Device Settings (for Windows)
- 9510/08/2019Using the Printer Setting Tool (for Mac)
- 9610/04/2019I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 9709/25/2019How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 9809/19/2019The Wi-Fi® connection takes time.
- 9909/19/2019This printer is not detected when establishing a Wi-Fi® connection.
- 10009/19/2019Pages don't print. What should I do?