FAQs & Troubleshooting
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119 Results
- 1Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 2Printing from an Android™ device
- 3How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 4How do I connect the printer and my mobile device via Bluetooth®?
- 5Installing the software
- 6Printing from a Windows PC or Mac
- 7How do I turn the printer off?
- 8How do I transfer templates to the printer?
- 9What iOS mobile application can I use?
- 10Where can I find my Brother printer's serial number?
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12Printing is not possible. (USB connection)
- 13What Android™ mobile application can I use?
- 14Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 15How to install the rechargeable Li-ion battery (optional)
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 18When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20How do I transfer label templates with P-touch Transfer Express?
- 21My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 22When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 23My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 24This printer is not detected when establishing a Bluetooth® connection.
- 25The side margins are incorrect.
- 26How to identify the printer's firmware version
- 27Which Bluetooth® profiles does the printer support?
- 28Uninstalling the printer drivers (Linux®)
- 29How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31How to connect to a DC power outlet (optional)
- 32How to identify your Operating System (OS) for Windows or Mac
- 33How to delete the registry information and files related to the printer driver
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 36The latest printer driver was successfully installed, but the driver did not update correctly.
- 37I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39How to charge the rechargeable Li-ion battery
- 40How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 41How to install Brother software on a computer not connected to the Internet
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 44P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 45How to open the Devices and Printers window
- 46I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48How to connect to an AC power outlet (optional)
- 49The paper is jammed in the printer.
- 50How to insert paper