FAQs & Troubleshooting
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123 Results
- 1P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 2How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 3Where can I find my Brother printer's serial number?
- 4Printing from a Windows PC or Mac
- 5How do I connect the printer and my mobile device via Bluetooth®?
- 6Installing the software
- 7Using the Printer Setting Tool (for Mac)
- 8What Android™ mobile application can I use?
- 9Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 10How do I transfer templates to the printer?
- 11I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 12Using the Printer Setting Tool (for Windows)
- 13Which Bluetooth® profiles does the printer support?
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15What do the indicator lights mean?
- 16How to identify the printer's firmware version
- 17How to install Brother software on a computer not connected to the Internet
- 18How do I clean the platen roller?
- 19When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 20The latest printer driver was successfully installed, but the driver did not update correctly.
- 21Printing from an Android™ device
- 22How to install the rechargeable Li-ion battery (optional)
- 23Printing is not possible. (USB connection)
- 24When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 25The top margin is incorrect.
- 26I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 27Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 28I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 29The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 30Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 31I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 32My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 33What kinds of software are available for this printer?
- 34How do I transfer label templates with P-touch Transfer Express?
- 35How do I connect the printer to my computer using a USB cable?
- 36How to open the Devices and Printers window
- 37Using the Device Settings (for Windows)
- 38How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 39(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 40How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 41I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 44How to charge the rechargeable Li-ion battery
- 45The print quality is poor, and the image is too light or dark.
- 46My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 47I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 48(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49The paper moves through the printer, but nothing appears on the paper.
- 50How do I switch to and use the mass storage mode?