FAQs & Troubleshooting
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116 Results
- 1P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 2How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 3Installing the software
- 4Printing from a Windows PC or Mac
- 5How do I connect the printer and my mobile device via Bluetooth®?
- 6How do I transfer label templates with P-touch Transfer Express?
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9How do I transfer templates to the printer?
- 10How to install the rechargeable Li-ion battery (optional)
- 11Where can I find my Brother printer's serial number?
- 12How do I turn the printer off?
- 13Printing from an Android™ device
- 14What Android™ mobile application can I use?
- 15Printing is not possible. (USB connection)
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17Using the Printer Setting Tool (for Mac)
- 18How to identify your Operating System (OS) for Windows or Mac
- 19Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 22The latest printer driver was successfully installed, but the driver did not update correctly.
- 23I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 24Using the Printer Setting Tool (for Windows)
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26How to charge the rechargeable Li-ion battery
- 27How to open the Devices and Printers window
- 28How to connect to an AC power outlet (optional)
- 29The print quality is poor, and the image is too light or dark.
- 30How to identify the printer's firmware version
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32How do I uninstall the printer driver?
- 33My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 34How to install Brother software on a computer not connected to the Internet
- 35This printer is not detected when establishing a Bluetooth® connection.
- 36What is the JPEG printing and how can I use it?
- 37Which Bluetooth® profiles does the printer support?
- 38What do the indicator lights mean?
- 39When printing from an application, the application's "Collate" setting does not work correctly.
- 40Using the Communication Settings (for Windows)
- 41What kinds of software are available for this printer?
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 45When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 46How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 47How do I switch to and use the mass storage mode?
- 48I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50How to delete the registry information and files related to the printer driver