FAQs & Troubleshooting
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- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3Printing from a Windows PC or Mac
- 4Installing the software
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6How do I turn the printer off?
- 7This printer is not detected when establishing a Bluetooth® connection.
- 8Printing from an Android™ device
- 9How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 10P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 11I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 12How do I connect the printer and my mobile device via Bluetooth®?
- 13Printing is not possible. (USB connection)
- 14How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 15How to insert paper
- 16Where can I find my Brother printer's serial number?
- 17Using the Device Settings (for Windows)
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Which Bluetooth® profiles does the printer support?
- 20How do I clean the platen roller?
- 21What Android™ mobile application can I use?
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How to install the rechargeable Li-ion battery (optional)
- 25How to connect to an AC power outlet (optional)
- 26The print quality is poor, and the image is too light or dark.
- 27Using the Printer Setting Tool (for Windows)
- 28The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 29I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 33Uninstalling the printer drivers (Linux®)
- 34How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 35Using the Communication Settings (for Windows)
- 36How to delete the registry information and files related to the printer driver
- 37I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 39I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 40P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 41How to charge the rechargeable Li-ion battery
- 42How do I transfer templates to the printer?
- 43What is the Label List? (P-touch Editor 5.x for Windows)
- 44I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 45When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Using the Printer Setting Tool (for Mac)
- 48My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 50When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.