FAQs & Troubleshooting
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- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2Where can I find my Brother printer's serial number?
- 3This printer is not detected when establishing a Bluetooth® connection.
- 4Installing the software
- 5What Android™ mobile application can I use?
- 6How do I turn the printer off?
- 7Printing from an Android™ device
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 12Printing from a Windows PC or Mac
- 13Using the Device Settings (for Windows)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17How do I clean the platen roller?
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 20Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 21Which Bluetooth® profiles does the printer support?
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 24When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 27The latest printer driver was successfully installed, but the driver did not update correctly.
- 28How to open the Devices and Printers window
- 29I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 30How do I connect the printer and my mobile device via Bluetooth®?
- 31How do I transfer templates to the printer?
- 32How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 33I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 35How do I transfer label templates with P-touch Transfer Express?
- 36How to install the rechargeable Li-ion battery (optional)
- 37Printing is not possible. (USB connection)
- 38How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 39How to identify your Operating System (OS) for Windows or Mac
- 40When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 41How do I uninstall the printer driver?
- 42How to delete the registry information and files related to the printer driver
- 43Pages don't print. What should I do?
- 44Using the Printer Setting Tool (for Mac)
- 45What is the JPEG printing and how can I use it?
- 46How do I print from a computer or mobile device?
- 47How do I switch to and use the mass storage mode?
- 48How to install Brother software on a computer not connected to the Internet
- 49When printing from an application, the application's "Collate" setting does not work correctly.
- 50The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)