FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/pj762eus.jpg)
PJ-762
122 Results
1.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
2.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
3.
Printing from a Windows PC or Mac
4.
Installing the software
5.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
6.
How do I turn the printer off?
7.
This printer is not detected when establishing a Bluetooth® connection.
8.
Printing from an Android™ device
9.
How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
10.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
11.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
12.
How do I connect the printer and my mobile device via Bluetooth®?
13.
Printing is not possible. (USB connection)
14.
How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
15.
How to insert paper
16.
Where can I find my Brother printer's serial number?
17.
Using the Device Settings (for Windows)
18.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
19.
Which Bluetooth® profiles does the printer support?
20.
How do I clean the platen roller?
21.
What Android™ mobile application can I use?
22.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
23.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
24.
How to install the rechargeable Li-ion battery (optional)
25.
How to connect to an AC power outlet (optional)
26.
The print quality is poor, and the image is too light or dark.
27.
Using the Printer Setting Tool (for Windows)
28.
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
29.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
30.
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)