FAQs & Troubleshooting
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89 Results
- 1How do I connect the printer and my computer via USB cable?
- 2How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 3How do I print from a computer?
- 4What Android™ mobile application can I use?
- 5How do I install the printer driver from the CD-ROM? (for Windows)
- 6How to charge the rechargeable Li-ion battery
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8How do I uninstall the printer driver?
- 9How to charge the rechargeable Ni-MH battery
- 10How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 11How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 12How to identify your Operating System (OS) for Windows or Mac
- 13(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16How do I transfer label templates with P-touch Transfer Express?
- 17Printing is not possible. (USB connection)
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19Uninstalling the printer drivers (Linux®)
- 20How do I transfer label or slip templates?
- 21I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24How to connect to a DC power outlet (Optional)
- 25How to install the rechargeable Ni-MH Battery (Optional)
- 26I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 27I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 29Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 30How to connect to a DC power outlet (Optional)
- 31How to install the rechargeable Li-ion Battery (Optional)
- 32How to connect to an AC power outlet (Optional)
- 33How to insert paper
- 34How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 35The paper is jammed in the printer.
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37How to reduce the time to start printing after clicking the [Print] button
- 38What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 39Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 40Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 41The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 42The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 43Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 44Paper does not move through the printer even though the motor is running.
- 45How to open the Devices and Printers window
- 46I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 50The printing date/time is not printed. (P-touch Editor 5.x for Windows)