FAQs & Troubleshooting
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62 Results
- 1"Document Jam/too Long" or "A document is jammed in the ADF."
- 2"Multifeed" or "Multifeed is detected."
- 3Document misfeeds.
- 4My scanner gets warm.
- 5TWAIN or WIA errors appear when starting to scan. (Windows)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Change the image settings. (Using DS Capture)
- 8Paper suitable for scanning
- 9Replace Roller
- 10How to identify your Operating System (OS).
- 11My scanner is connected but it will not feed my document or do anything else.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Cannot find the scanner.
- 15The scan speed is too slow.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Change the paper settings. (Using DS Capture)
- 18No document in ADF.
- 19When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 20Cannot use my scanner connection the USB hub.
- 21Do not open the ADF cover when scanning.
- 22Unknown error.
- 23TWAIN errors appear when starting to scan. (Macintosh)
- 24ADF front lamp error
- 25I cannot install the scanner drivers.
- 26Bleed-through is seen in the scanned image.
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Uninstall the scanner driver. (Linux)
- 29A page that is not a blank page is skipped.
- 30Command List of brscan. (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32The rollers are worn.
- 33Configure the Scan to Email Feature (Linux)
- 34My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 35The scanned image is skewed (crooked).
- 36Clean the scanner
- 37Scan using XSane or GIMP (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39ADF AFE LVDS test error
- 40Colors in the scanned image are dark.
- 41Pre-Required Procedures (Linux)
- 42AFE R/W test error
- 43My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 44error 20392 - Scanner not responding, check card, power, and cable.
- 45White vertical lines or white stripes appear on the scanned image.
- 46AFE LVDS test error
- 47The file size is too large.
- 48The scanned documents are put into the incorrect order. (macOS)
- 49Delete a network scanner entry. (Linux)
- 50Important points for specifying the scan area (Linux)