FAQs & Troubleshooting
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62 Results
- 1"Document Jam/too Long" or "A document is jammed in the ADF."
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3"Multifeed" or "Multifeed is detected."
- 4Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 5No document in ADF.
- 6TWAIN errors appear when starting to scan. (Macintosh)
- 7TWAIN or WIA errors appear when starting to scan. (Windows)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The scan speed is too slow.
- 10Paper suitable for scanning
- 11Replace Roller
- 12Uninstall Scan-key-tool. (Linux)
- 13Do not open the ADF cover when scanning.
- 14When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 15ADF AFE LVDS test error
- 16USB R/W test error
- 17Check the firmware version.
- 18Change the image settings. (Using DS Capture)
- 19How to identify your Operating System (OS).
- 20Delete a network scanner entry. (Linux)
- 21Bleed-through is seen in the scanned image.
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23Configure the Scan to Email Feature (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Important points for specifying the scan area (Linux)
- 26Pre-Required Procedures (Linux)
- 27AFE R/W test error
- 28Cannot use my scanner connection the USB hub.
- 29Change the paper settings. (Using DS Capture)
- 30I cannot install the scanner drivers.
- 31Colors in the scanned image are dark.
- 32The scan quality is poor.
- 33My scanner gets warm.
- 34My scanner is connected but it will not feed my document or do anything else.
- 35Clean the scanner
- 36The scanned documents are put into the incorrect order. (macOS)
- 37Command List of brscan. (Linux)
- 38Uninstall the scanner driver. (Linux)
- 39The rollers are worn.
- 40My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 41AFE LVDS test error
- 42Ultrasonic error
- 43NVRAM R/W test error
- 44DRAM R/W test error
- 45A page that is not a blank page is skipped.
- 46The file size is too large.
- 47My scanned image is missing.
- 48My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 49ADF cover open
- 50I cannot install Brother drivers on Debian 10 or later (Linux)
