FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2My scanner gets warm.
- 3What driver package format is supported by my Linux distribution?
- 4The scan speed is too slow.
- 5"Document Jam/too Long" or "A document is jammed in the ADF."
- 6TWAIN errors appear when starting to scan. (Macintosh)
- 7My scanner is connected but it will not feed my document or do anything else.
- 8How to identify your Operating System (OS).
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Change the image settings. (Using DS Capture)
- 12Configure the Scan to Email Feature (Linux)
- 13Unknown error.
- 14TWAIN or WIA errors appear when starting to scan. (Windows)
- 15"Multifeed" or "Multifeed is detected."
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17The file size is too large.
- 18I cannot install the scanner drivers.
- 19Clean the scanner
- 20The scanned documents are put into the incorrect order. (macOS)
- 21Important points for specifying the scan area (Linux)
- 22Uninstall Scan-key-tool. (Linux)
- 23My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 24Cannot find the scanner.
- 25No document in ADF.
- 26Do not open the ADF cover when scanning.
- 27Cannot use my scanner connection the USB hub.
- 28Change the paper settings. (Using DS Capture)
- 29My scanned image is missing.
- 30Replace Roller
- 31ADF cover open
- 32error 20392 - Scanner not responding, check card, power, and cable.
- 33ADF rear lamp error
- 34AFE R/W test error
- 35Check the firmware version.
- 36Command List of brscan. (Linux)
- 37Delete a network scanner entry. (Linux)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 40AFE LVDS test error
- 41ADF AFE R/W test error
- 42ADF front lamp error
- 43NVRAM R/W test error
- 44A page that is not a blank page is skipped.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Scan using XSane or GIMP (Linux)
- 47Pre-Required Procedures (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49The rollers are worn.
- 50White vertical lines or white stripes appear on the scanned image.