1.

Unknown error.

2.

The rollers are worn.

3.

TWAIN or WIA errors appear when starting to scan. (Windows)

4.

Document misfeeds.

5.

Download a file from the "Downloads" section and save it to Windows 8 computer.

6.

Paper suitable for scanning

7.

I cannot install the scanner drivers.

8.

"Multifeed" or "Multifeed is detected."

9.

"Document Jam/too Long" or "A document is jammed in the ADF."

10.

Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)

11.

I cannot save a file downloaded from the Brother support website (For Windows)

12.

No document in ADF.

13.

Replace Roller

14.

My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.

15.

Do not open the ADF cover when scanning.

16.

White vertical lines or white stripes appear on the scanned image.

17.

The scan speed is too slow.

18.

My scanner is connected but it will not feed my document or do anything else.

19.

How to identify your Operating System (OS).

20.

USB R/W test error

21.

Clean the scanner

22.

Uninstall the scanner driver. (Linux)

23.

Uninstall Scan-key-tool. (Linux)

24.

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

25.

When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".

26.

Ultrasonic error

27.

Check the firmware version.

28.

TWAIN errors appear when starting to scan. (Macintosh)

29.

Change the image settings. (Using DS Capture)

30.

Change the paper settings. (Using DS Capture)