FAQs & Troubleshooting
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206 Results
- 1Using the Printer Setting Tool (for Mac)
- 2I cannot print using a HSe cassette.
- 3Where can I find my Brother printer's serial number?
- 4How do I connect the printer to my computer via Wi-Fi® using an access point?
- 5When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 6Installing the software
- 7Where can I download the latest P-touch Editor for Mac?
- 8Using Cable Label Tool
- 9I cannot print using FLe tape and get an error message.
- 10The label does not cut well.
- 11Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 12P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 13How to install the rechargeable Li-ion battery (optional)
- 14Using the Communication Settings (for Windows)
- 15How can I connect my printer wirelessly?
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 18Power Supply
- 19How is the print head cleaning cassette used?
- 20Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 21I cannot connect my printer to the wireless network with WPS when using WPA3.
- 22What Android™ mobile application can I use?
- 23How do I transfer label templates with P-touch Transfer Express?
- 24I cannot print after updating the firmware or font data.
- 25Where can I find the IP addresses of my computer and the printer?
- 26I cannot connect my machine to the wireless network.
- 27Using the Printer Setting Tool (for Windows)
- 28Can I check the printer's usage log?
- 29What is the Label List? (P-touch Editor 5.x for Windows)
- 30How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 31I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 32Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 33What options are available for label feeding and cutting?
- 34How to identify the printer's firmware version
- 35The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 38How can I connect the printer to my mobile device?
- 39How to identify your Operating System (OS) for Windows or Mac
- 40How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 41When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43What iOS mobile application can I use?
- 44Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 45What is P-touch Library?
- 46Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 47Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 48What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)