FAQs & Troubleshooting
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218 Results
- 1Using the Printer Setting Tool (for Mac)
- 2How do I connect the printer to my computer via Wi-Fi® using an access point?
- 3Installing the software
- 4Where can I find my Brother printer's serial number?
- 5When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 6Using the Communication Settings (for Windows)
- 7I cannot print using a HSe cassette.
- 8Using Cable Label Tool
- 9Where can I download the latest P-touch Editor for Mac?
- 10The label does not cut well.
- 11How can I connect the printer to my mobile device?
- 12P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 13What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 14Using the Printer Setting Tool (for Windows)
- 15How to install the rechargeable Li-ion battery (optional)
- 16(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 18What Android™ mobile application can I use?
- 19How can I connect my printer wirelessly?
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 22What iOS mobile application can I use?
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24Power Supply
- 25I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 26How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 27I cannot print after updating the firmware or font data.
- 28I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 29High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 30How do I uninstall the printer driver?
- 31How to identify your Operating System (OS) for Windows or Mac
- 32I cannot print using FLe tape and get an error message.
- 33My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 34What is P-touch Library?
- 35What options are available for label feeding and cutting?
- 36Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 37Where can I download Brother iPrint&Label? (iPrint&Label)
- 38How is the print head cleaning cassette used?
- 39P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 40I cannot connect my machine to the wireless network.
- 41How do I transfer label templates with P-touch Transfer Express?
- 42Printing is not possible. (USB connection)
- 43I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 44Using the Device Settings (for Windows)
- 45I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 46Creating a label with GIMP (Linux®)
- 47How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 48Where can I find the IP addresses of my computer and the printer?
- 49The tape got jammed or stuck in the printer.
- 50How to identify the printer's firmware version