FAQs & Troubleshooting
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296 Results
- 1Paper Size Mismatch
- 2Paper Tray not detected/ Paper Tray #1 not detected
- 3No Paper / No Paper Fed
- 4Paper Jam
- 5(Video) Load A3/Ledger paper
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7(Video) Load A4/Letter paper
- 8"Offline" appears on the Status Monitor.
- 9Document Jam
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Unable to Print XX
- 12Set up a Scan to Network Profile
- 13Setup a Brother machine on a wireless (Wi-Fi) network.
- 14(Video) Fill the ink tanks
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Ink Low
- 17(Video) Set up your Brother machine
- 18Refill Ink
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Print using only the black ink tank when the Color tanks have run out.
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22How to identify your Operating System (OS).
- 23Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 24Sleep
- 25One or more of my colors are not printing (blank).
- 26(Video) Connect telephone line and power cords
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Other Problems
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Correct the Paper Feed to Clear Vertical Lines
- 31(Video) Unpack your Brother machine
- 32Change the printer driver settings (Windows/macOS)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34What is the default password for my Brother machine?
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 37Cover is Open
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 41Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Telephone Line Interference/VoIP.
- 44Check the Print Alignment from Your Brother Machine
- 45What is Brother iPrint&Scan?
- 46What is Brother Web Connect (Web icon)?
- 47Unable to Scan / Scan Unable
- 48I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 49Load Ledger, Legal, or A3 Size Paper in Tray #1
- 50Send an Email with User Authentication