FAQs & Troubleshooting

FAQs & Troubleshooting

Transfer faxes to the PC when my machine has a mechanical issue.

You can transfer faxes from your machine's memory to your PC if one of the following messages is displayed on the LCD:

  • Unable to Clean 
  • Unable to Initialize or Unable to Init 
  • Unable to Print 
  • Unable to Scan 

Follow the steps below to transfer faxes to the PC:

  1. Press Cancel(Cancel) to interrupt the error.
  2. Make sure you have installed Brother driver on your computer, and then turn on PC-FAX Receive on the computer.
    Do one of the following:
    • (Windows 7, Windows 10 and Windows 11)
      From the Start or start_win10(Start) menu, choose (All Programs or All apps >) Brother > Brother Utilities > [model name] > PC-FAX > Receive.
    • (Windows 8)
      1. Click Brother Utilities(Brother Utilities).
      2. Choose your model name from the drop-down list.
      3. Click PC-FAX and then click Receive.
  3. Read and confirm the instructions on your computer.
    Faxes in the machine's memory will be sent to your computer automatically.
When faxes in the machine's memory are not sent to your computer:
Make sure you have set PC Fax Receive on the machine.
If faxes are in the machine's memory when you set up PC-Fax Receive, the machine's display will ask if you want to transfer the faxes to your computer.
Press Yes to transfer all faxes in the memory to your computer.
If Fax Preview is set to Off, you will be asked if you want to print backup copies. (Only for some models.)


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5845DW(XL), MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6545DW(XL), MFC-J680DW, MFC-J690DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J880DW, MFC-J885DW, MFC-J895DW, MFC-J985DW(XL), MFC-J995DW(XL), MFC-T4500DW

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