FAQs & Troubleshooting
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152 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace the Drum Unit
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Replace the Waste Toner Box
- 6The color of your printouts is not what you expected
- 7Paper is Jammed in the Back of the Machine
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Paper is Jammed Inside the Machine
- 10Replace the Toner Cartridge
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12What is the default password for my BRAdmin or Web Based Management?
- 13Paper is Jammed in the 2-sided Tray
- 14Ghosting images
- 15Install the Brother Mobile Connect application (for mobile device)
- 16Document Jam
- 17What is the default password for my Brother machine?
- 18Toner Low
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Adjust color settings by using the custom setting in the printer driver (Windows only)
- 21Use Universal Print (Windows)
- 22Enable the Brother machine's network interface.
- 23The printer status is Offline or Paused.
- 24The scanning speed is slow when scanning from my machine. (Windows)
- 25I cannot print on a wireless (Wi-Fi) network (Mac)
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 27Drum !
- 28Wrong Toner Cartridge
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30How to identify your Operating System (OS).
- 31Print the Network Configuration Report
- 32Can I print in monochrome if one of the color toners run out?
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34Tray 2 Error / Tray 3 Error / Tray 4 Error
- 35I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 36Unusable Device
- 37Color offset
- 38Load Documents in the Automatic Document Feeder (ADF)
- 39Media Type Mismatch or Media Mismatch
- 40Too Many Trays
- 41Change the printer driver settings (Windows)
- 42Cannot Detect
- 43Storage Full
- 44Install the optional lower tray
- 45Access Web Based Management
- 46Condensation
- 47Toner Error
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50Wireless setup is requesting a WPS PIN to complete the setup