FAQs & Troubleshooting
![]() |
Popular |
152 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4The color of your printouts is not what you expected
- 5Replace the Drum Unit
- 6Replace the Toner Cartridge
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Install the Brother Mobile Connect application (for mobile device)
- 9Replace the Waste Toner Box
- 10Document Jam
- 11What driver package format is supported by my Linux distribution?
- 12The printer status is Offline or Paused.
- 13Paper is Jammed in the Back of the Machine
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Adjust color settings by using the custom setting in the printer driver (Windows only)
- 16Paper is Jammed in the 2-sided Tray
- 17Paper is Jammed Inside the Machine
- 18Can I print in monochrome if one of the color toners run out?
- 19Use Universal Print (Windows)
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Color offset
- 22Ghosting images
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Uneven color density across the page
- 25Toner scatter or toner stain
- 26Vertical colored streaks or bands appear on the page
- 27What is the default password for my BRAdmin or Web Based Management?
- 28Drum !
- 29Too Many Trays
- 30The scanning speed is slow when scanning from my machine. (Windows)
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33Wrong Toner Cartridge
- 34Tray 2 Error / Tray 3 Error / Tray 4 Error
- 35Toner Low
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37Toner Error
- 38Check the remaining ink or toner level (Linux)
- 39I cannot print using my Brother machine on a wired network (Windows/macOS)
- 40Cannot Scan ##
- 41Print the Network Configuration Report
- 42What is the default password for my Brother machine?
- 43Enable the Brother machine's network interface.
- 44Change the printer driver settings (Windows)
- 45Condensation
- 46I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 47Cannot Detect
- 48How to identify your Operating System (OS).
- 49Cannot Print ##
- 50Storage Full