FAQs & Troubleshooting
![]() |
Popular |
263 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4Jam Inside (With Video Instructions)
- 5Jam Rear (With Video Instructions)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7"Offline" appears on the Status Monitor.
- 8(Video) Load A4/Letter paper
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10Document Jam (With Video Instructions)
- 11The printer status is Offline or Paused.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Out of Memory
- 14(Video) Load paper (Legal)
- 15What is Brother iPrint&Scan?
- 16I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 17Jam 2-sided
- 18Toner Low or Prepare New Toner Cartridge
- 19Drum !
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21Manual Feed
- 22How to identify your Operating System (OS).
- 23Jam Tray (With Video Instructions)
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25(Video) Update the Driver or Firmware for your Brother machine
- 26Set up your Brother machine on a wireless network.
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Turn the Toner Save Mode on or off.
- 29Load paper in the paper tray
- 30Select Receive mode.
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Add your Brother machine with AirPrint (macOS)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 36Reset the Network Settings to the Factory Settings
- 37Easy Scan to E-mail
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Faint
- 40Enable the Brother machine's network interface.
- 41(Video) Set up your Brother machine
- 42(Video) Unpack your Brother machine
- 43(Video) Connect telephone line and power cords
- 44Black lines down the page
- 45Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 46(Video) Load an Envelope (Manual Feed Slot)
- 47Delete print jobs from the print queue.
- 48Drum End Soon
- 49Print on envelopes, labels, or thick paper from the manual feed slot.
- 50Print the Network Configuration Report