MFC-L2740DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Document Jam (With Video Instructions)

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.
Clear the document jam in the ADF unit.
Clear any debris or scraps of paper from the ADF unit paper path.
 

Follow the steps below to take out jammed paper.

 

Click on the image to play the video instructions.

You can see the steps with video clips.
 

  • The clip is being streamed from YouTube. (Opens in a new window.)
  • Your machine may alter what is displayed on this video.

Document is Jammed in the Top or the ADF Unit

  1. Remove any paper from the ADF that is not jammed.
  2. Open the ADF cover.
  3. Pull the jammed document out to the left. If the document rips or tears, be sure you remove any debris or scraps to prevent future jams.
          
    PullJammedDocument
           
  4. Close the ADF cover.
  5. Press Stop/Exit or Cancel(Cancel).

 

Document is Jammed under the Document Cover

  1. Remove any paper from the ADF that is not jammed.
  2. Lift the document cover.
  3. Pull the jammed document out to the right. If the document rips or tears, be sure you remove any debris or scraps to prevent future jams.
            
    DocumentJammedUnderDocumetCover
          
  4. Close the document cover.
  5. Press Stop/Exit or Cancel(Cancel).

 

Remove Small Scraps of Paper Jammed in the ADF

  1. Lift the document cover.
  2. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small scraps through.
            
    RemoveSmallScraps
               
  3. Close the document cover.
  4. Press Stop/Exit or Cancel(Cancel).

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L2540DW, MFC-L2680W, MFC-L2685DW, MFC-L2700DW, MFC-L2705DW, MFC-L2707DW, MFC-L2720DW, MFC-L2740DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.