FAQs & Troubleshooting
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290 Results
- 1Replace Ink
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Load photo paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot print on a wireless (Wi-Fi) network (Windows)
- 6Ink Low
- 7(Video) Load A4/Letter paper
- 8Paper tray not detected/ Paper tray #2 not detected
- 9Load envelopes
- 10The printer status is Offline or Paused.
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Load paper in the paper tray
- 14"Offline" appears on the Status Monitor.
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Unable to Print XX
- 19Improve poor print quality.
- 20Cannot Detect
- 21Cover is Open
- 22Paper Jam
- 23Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 24Add your Brother machine with AirPrint (macOS)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 27(Video) Update the Driver or Firmware for your Brother machine
- 28How to identify your Operating System (OS).
- 29Set up your Brother machine on a wireless network.
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31What is Brother iPrint&Scan?
- 32No Paper Fed
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Sleep
- 35Delete print jobs from the print queue.
- 36Setup a Brother machine on a wireless (Wi-Fi) network.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Change the printer driver settings (Windows/macOS)
- 39Print the Network Configuration Report
- 40(Video) Load an Envelope (Manual Feed Slot)
- 41One or more of my colors are not printing (blank).
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43(Video) Install Ink Cartridges
- 44No Ink Cartridge
- 45I can print but cannot scan via network. (For Windows)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Wrong Paper / Paper Size Mismatch
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).