FAQs & Troubleshooting
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261 Results
- 105/16/2023I cannot print from my computer via USB.
- 205/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 304/20/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 404/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 504/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 604/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 703/31/2023What is Brother Web Connect?
- 803/27/2023"Offline" appears on the Status Monitor.
- 903/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1003/27/2023Change the printer driver settings (Windows/macOS)
- 1103/27/2023The printer status is Offline or Paused.
- 1203/23/2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 1303/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 1403/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1503/17/2023I can print but cannot scan via network. (For Windows)
- 1603/17/2023Open the "Scanners and Cameras" and Properties.
- 1702/15/2023Protect your Brother machine against unauthorised access over the network
- 1802/15/2023Delete print jobs from the print queue.
- 1902/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2002/14/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 2102/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2202/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2302/14/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 2402/14/2023Scan a document in Windows 8 and Windows 10.
- 2502/14/2023Transfer faxes to the PC when my machine has a mechanical issue.
- 2602/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2701/13/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 2812/19/2022Cannot Detect Ink Volume
- 2912/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 3012/19/2022Can third party ink be used to refill the ink cartridges?
- 3112/13/2022Open the Status Monitor
- 3212/13/2022How to identify your Operating System (OS).
- 3310/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3409/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3509/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3609/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 3709/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 3809/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 3908/31/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 4008/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4108/22/2022Configure the Scan to Email Feature (Linux)
- 4208/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4307/28/2022Update the Driver or Firmware for your Brother machine
- 4407/26/2022Configure and use the Scan Key Tool (Linux)
- 4506/30/2022I can print but cannot scan via network. (For Mac)
- 4606/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4706/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4805/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4904/27/2022Uninstall the drivers. (Mac OS X 10.6 or greater)
- 5004/20/2022Uninstall the Brother Software and Drivers (Windows)