FAQs & Troubleshooting
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268 Results
- 106/02/2025(Video) Check the firmware version.
- 204/16/2025Scan a document using Brother iPrint&Scan. (macOS only)
- 304/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 404/16/2025Set up your Brother machine on a wireless network.
- 504/16/2025I cannot print from my computer via USB.
- 604/15/2025I can print but cannot scan via network. (For Mac)
- 702/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 812/13/2024How to identify your Operating System (OS).
- 911/28/2024I cannot install the printer driver or print in Windows 11.
- 1010/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1110/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1206/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 1306/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1405/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 1502/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1601/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1701/18/2024Send a PC-FAX
- 1801/04/2024Easy Scan to E-mail
- 1911/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 2008/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2108/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2206/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 2306/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2406/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2506/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2606/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2706/01/2023Add your Brother machine with AirPrint (macOS)
- 2806/01/2023Delete print jobs from the print queue.
- 2904/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3004/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3104/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3203/31/2023What is Brother Web Connect?
- 3303/27/2023"Offline" appears on the Status Monitor.
- 3403/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3503/27/2023Change the printer driver settings (Windows/macOS)
- 3603/27/2023The printer status is Offline or Paused.
- 3703/23/2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 3803/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3903/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 4003/17/2023I can print but cannot scan via network. (For Windows)
- 4103/17/2023Open the "Scanners and Cameras" and Properties.
- 4202/15/2023Protect your Brother machine against unauthorised access over the network
- 4302/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4402/14/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 4502/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 4602/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 4702/14/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4802/14/2023Scan a document in Windows 8 and Windows 10.
- 4902/14/2023Transfer faxes to the PC when my machine has a mechanical issue.
- 5002/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)