FAQs & Troubleshooting
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262 Results
- 102/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 202/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 301/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 401/18/2024Send a PC-FAX
- 501/04/2024Easy Scan to E-mail
- 611/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 708/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 808/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 906/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1006/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1106/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1206/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1306/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1406/01/2023Add your Brother machine with AirPrint (macOS)
- 1506/01/2023Delete print jobs from the print queue.
- 1605/16/2023I cannot print from my computer via USB.
- 1704/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1804/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1904/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2003/31/2023What is Brother Web Connect?
- 2103/27/2023"Offline" appears on the Status Monitor.
- 2203/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2303/27/2023Change the printer driver settings (Windows/macOS)
- 2403/27/2023The printer status is Offline or Paused.
- 2503/23/2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 2603/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 2703/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2803/17/2023I can print but cannot scan via network. (For Windows)
- 2903/17/2023Open the "Scanners and Cameras" and Properties.
- 3002/15/2023Protect your Brother machine against unauthorised access over the network
- 3102/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3202/14/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 3302/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3402/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 3502/14/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3602/14/2023Scan a document in Windows 8 and Windows 10.
- 3702/14/2023Transfer faxes to the PC when my machine has a mechanical issue.
- 3802/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3901/13/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4012/19/2022Cannot Detect Ink Volume
- 4112/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4212/19/2022Can third party ink be used to refill the ink cartridges?
- 4312/13/2022Open the Status Monitor
- 4412/13/2022How to identify your Operating System (OS).
- 4510/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4609/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4709/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4809/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 4909/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 5009/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)