FAQs & Troubleshooting
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262 Results
- 101I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 102Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 103The edge of glossy paper is smudged.
- 104Scan and save a document in PDF format for Windows (Scan to File)
- 105Wrong Paper Size / Wrong Paper / Paper Size Mismatch
- 106The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 107I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 108When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 109"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 110Install starter ink cartridges
- 111Unable to Scan AX
- 112Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 113Can third party ink be used to refill the ink cartridges?
- 114Firewall port requirements of the Scan Key Tool (Linux)
- 115Install the built-in drivers (For Windows 8 and Windows 10)
- 116Send a PC-FAX
- 117Scan an image and insert it in a Windows XP application
- 118Where can I download Brother iPrint&Scan application for Mac?
- 119Wireless setup is requesting a WPS PIN to complete the setup
- 120Combine multiple scanned documents into a single file with PaperPort™
- 121Download a file from the "Downloads" section and save it to Windows 8 computer.
- 122Wrong Ink Color
- 123Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 124Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 125Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 126Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 127Out of Memory
- 128Confirm that a FAX I sent was received correctly.
- 129In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 130Scan a document using "Scanner and Camera Wizard" in Windows XP
- 131Scan a document in Windows 8 and Windows 10.
- 132Scan a document from a Windows XP application
- 133Print the Network Configuration Report
- 134Scan using XSane or GIMP (Linux)
- 135The downloaded driver's name is different from my machine's name. (Linux)
- 136I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 137The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 138I installed scan-key-tool, but it does not work. (Linux)
- 139Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 140Receive faxes on the computer for Windows (PC-FAX Receive)
- 141I can print but cannot scan via network. (For Windows)
- 142Clean the paper pick-up rollers
- 143I am experiencing issues sending a fax.
- 144The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 145Reset the network settings to the factory default
- 146Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 147How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 148Open the Control Panel (For Windows)
- 149Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 150A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.